UI/UX Design Mobile App Healthcare System

One
Mobile

A unified healthcare platform connecting hub and spoke hospitals — integrating ECG acquisition, criticality tagging, and collaborative case management in one app.

Hub Network
Apollo Hub · Delhi
H
S1 S2 S3 S4
3
Critical
7
Urgent
14
Stable
Case #2024-S4-087
CRITICAL
From Spoke 4
R. Sharma · 62M
Referred 14:28 · Inferior STEMI
Team Notes
Dr. Priya (Spoke 4)
Patient stable, BP 90/60. Requesting immediate transfer.
Dr. Kumar (Hub)
Cath lab notified. Preparing ICU Bed 3.
Approve Transfer
Alerts
Critical Referral
R. Sharma (STEMI) from Spoke 4 — needs immediate cath lab
2 min ago
ECG Flagged
New AFib case from Spoke 1 — awaiting review
18 min ago
Transfer Complete
P. Menon discharged — case closed
1h ago
RoleUI/UX Designer
Duration6 Months
PlatformiOS Mobile App
ToolsFigma · FigJam · Maze
The Challenge

One App, Eight Hospitals

In a hub-and-spoke hospital network, critical cardiac cases from smaller spoke hospitals needed fast, coordinated handoff to the central hub. But fragmented tools — phone calls, WhatsApp, standalone ECG apps — created dangerous gaps in information. Doctors at spoke hospitals had no way to share ECGs, case notes, and patient context to the hub in a structured, trackable way. One Mobile needed to unify ECG acquisition, criticality tagging, and real-time collaboration across all 8 hospitals in the network.

Design Process

Designing Across Roles

01
Field Research
Visited 4 spoke hospitals and the hub. Observed night-shift handover routines and mapped the full case journey from ECG capture to transfer decision.
02
Role Mapping
Designed for 3 distinct roles: Spoke Doctor (refer), Hub Cardiologist (review + approve), Admin (monitor). Each role had a tailored view and action set.
03
Design
Built 60+ screens across role-specific flows. Designed a criticality tagging system with 4 levels based on clinical guidelines validated by cardiologists.
04
Pilot & Iterate
Piloted with 2 hospitals, collected in-app feedback, and ran fortnightly iteration cycles for 8 weeks before full 8-hospital rollout.
Key Features

The Solution

Network Overview
HUB S1 S2 S4 ! S3 S5
Hub-Spoke Network Dashboard
Live network map shows active spokes, case volumes, and critical alerts at a glance. Hub cardiologists see the full picture without switching views.
Assign Criticality
Critical — Immediate
STEMI, Arrest, Severe AHF
Urgent — 1–2 hrs
AFib, NSTEMI, High Risk
Stable — Elective
Routine review, outpatient
Criticality Tagging
4-level criticality system aligned with clinical guidelines. Spoke doctors tag cases on referral — hub team knows exactly how fast to respond.
Case Thread
Dr. Priya · Spoke 4
BP 90/60, diaphoretic. ECG shows inferior STEMI. Requesting urgent transfer.
Dr. Kumar · Hub
Confirmed STEMI. Cath lab cleared. Transfer approved — ETA 35 min.
Transfer approved at 14:31
Add a note...
Collaborative Case Thread
Structured case messaging replaces WhatsApp. Every note, approval, and decision is timestamped and tied to the patient record.
ECG Acquisition
I
II
III
aVR
aVL
aVF
Attach & Tag
Send to Hub
ECG Acquire & Refer
Spoke doctors capture or import ECGs directly in-app, tag criticality, add clinical notes, and send to hub — all in under 60 seconds.
Outcome

A Network That Works

One Mobile went live across 8 hospitals in the network. Door-to-balloon time for STEMI cases — a critical clinical metric — dropped by 22 minutes on average. Case coordination that previously happened over fragmented channels is now structured, trackable, and fast.

60%
Improvement in care coordination across the network
8
Hospitals connected in the hub-spoke network
–22m
Reduction in STEMI door-to-balloon time
30%
Fewer unnecessary patient transfers
Back to First Project
Atlas Mobile